Contractor terms and conditions
Agreement
Read and accept the contractor service agreement PDF before accepting assignments. This platform summary supplements that agreement; job-specific scope, pay and safety instructions are recorded with each assignment. If terms conflict or are unclear, ask KLENORY before accepting.
Offers and availability
You may accept or decline each offer. Acceptance records the agreed job pay and visit window. Keep availability accurate and avoid overlapping commitments. Do not travel until assigned. The exact property and private access instructions are disclosed after assignment.
Verification
Provide accurate identity, address and any work-specific eligibility evidence. KLENORY reviews documents and expiry dates. Right-to-work requirements, DBS eligibility, training and insurance depend on the assignment and applicable requirements. False or expired evidence can restrict access pending review.
Safety and delivery
Review the SOP, scope and site risks. Complete the required readiness and cleaning checklists truthfully. Use appropriate PPE and equipment; never mix chemicals. Stop and report unsafe work. Record arrival, requested before/after photos and a completion report. Videos may supplement required photos.
Keys and evidence
Keep entry codes private. Record key collection and return where requested and secure the property at handover. Do not photograph people, confidential documents or unrelated possessions. Use app support for issues and damage reports.
Payment and statements
Accepted fees and authorised adjustments are recorded against each assignment. Where Stripe Connect is activated, complete Stripe identity and bank verification to receive approved fees. A transfer credits your Stripe balance; Stripe manages the subsequent bank payout and its timing. Statements distinguish fees earned, awaiting payment, transferred to Stripe and payments recorded by KLENORY. Existing payment obligations and deadlines remain governed by the accepted service agreement.
Late arrival costs — future assignments only
This provision applies only to a future assignment where these terms were supplied and expressly agreed in writing before that assignment was accepted. It does not change fees or conditions for previously accepted jobs. If arrival is more than 30 minutes after the agreed start time without an excused reason, KLENORY may seek reimbursement only for reasonable, evidenced, direct additional costs actually caused by the delay, capped at £10 per assignment. There is no charge where no additional cost was incurred, for delay caused by KLENORY or the client, or where an emergency or other reasonable circumstance excuses the delay. Recording a late or missing app update alone does not establish lateness or liability. Before seeking payment, KLENORY must give the contractor an itemised explanation and supporting evidence and at least seven calendar days to dispute it or request human review. No automatic fine or card charge applies. Undisputed payment for work properly completed remains payable under the existing agreement; no deduction is made unless separately authorised and lawful, and statutory pay protections remain unaffected. The same cost cannot be recovered twice.
Withdrawal and disputes
Report withdrawal promptly using the job controls so replacement cover can be sought. Missed attendance and disputes are recorded for review; emergencies and actual circumstances must be considered before sanctions. Raise pay, scope or evidence disputes through Support.
Booking messages
Booking conversations are filtered for contact sharing and off-platform solicitation. Flagged messages are masked. A first attempt warns, a second restricts chat for 24 hours, and a third pauses chat pending moderator review. This is not an automatic termination of your contractor account. Support remains available and you can ask a moderator to explain, review or reverse a restriction.
Status and privacy
The contractual label alone does not determine employment status. Actual working arrangements and applicable law govern the relationship. Required financial and agreement records may be retained after an account deletion request.
Contact
KLENORY LTD · support@klenory.com · 07387810200.